Fees and Charges

For Employers Projects
Outreach Zimbabwe Network is free to sign up, $1.50 post a project, receive bids from professionals, review the professional’s portfolio and discuss the project requirements. If you choose to award the project, and the professional accepts, we charge you a small project fee relative to the value of the selected bid, as an introduction fee.

The cost and how this fee is charged depend on the type of project.

For fixed price projects, a fee of 3% or $3.00 USD (whichever is greater) is levied at the time a project that has been awarded by you has been accepted by each professional you award. If you subsequently pay the professional more than the original bid amount we will also charge the project fee on any overage payments.

For hourly projects, a fee of 3% is levied on each payment as it is made to the professional.

You may cancel the project from your dashboard at any time for up to seven (7) days after the project has been accepted for a full refund of your fee.

Contests
At the time of posting a contest, employers must provide funds equivalent to the total contest prize. We have a Money Back Guarantee for this prize money.

The Money Back Guarantee entitles you to get your money back for up to 30 days from contest closing if you are not happy with the submitted entries. You can get refunded simply by contacting support.

Note that refunds are not available on ‘Guaranteed contests’, and this refund does not include any upgrades that you may have selected for the contest. If you’ve already selected an entry as the winner and completed the contest handover, which has released the prize money to them, you are not eligible for a refund.
There is no contest fee for posting and awarding the contest for employers.

Services
At the time of ordering a service, employers must provide funds equivalent to the total service price. The payment is protected by the Outreach  Payment System. Only release the payment once you are 100% happy with the work that has been delivered.

For Professional
Outreach Zimbabwe members/professional is free to sign up, create a profile, select skills of projects you are interested in, upload a portfolio, receive project notifications, discuss project details with the employer, $3 bid on projects and enter contests.

Projects
For fixed price projects, if you are awarded a project, and you accept, we charge you a small project fee relative to the value of the selected bid as an introduction fee. If you are subsequently paid more than the original bid amount, we will also charge the project fee on any overage payments.

For hourly projects, the fee is levied on each payment as it is made by the employer to you.

The fee for fixed price projects is 10% or $5.00 USD, whichever is greater, and 10% for hourly projects.

Contests
Submitting entries to a contest is free. Contest fee applies when you are awarded a contest prize. This fee is charged when the prize is released, which is after contest has been awarded to you and the handover of entry materials has been completed to the contest poster’s satisfaction.

The professional contest fee is 10% or $5.00 USD, whichever is greater.

Services
Submitting a listing to Outreach Zimbabwe Network Service is free. If you are subsequently hired to perform that Service a fee of 20% of the total service price is charged. This is charged when the service is ordered by way of a deduction from the payment you receive.

Outreach Zimbabwe Membership
If you are a member, you will be charged 10% project fee when you are awarded and accept a project. This will be cash back royalty, when the job is done and receive the payment.

Refunds as Bonus Credit
In some instances, refund of fees may be done as bonus credit. This bonus may only be used on site, and cannot be withdrawn or transferred. The bonus will expire in 90 days from the date of receipt.

Outreach Zimbabwe Membership Plans
Select from a range of membership plans to determine the fees you pay for our service. You can work on the site as either an employer or professional as a free member or gain additional benefits as a paid member.

Memberships will recur on annual basis on the anniversary of your subscription, unless cancelled. If funds are insufficient we will try to renew your membership for up to 30 days, until funds are made available.

View our membership plans

Other Fees
Bid Fees
Bidding on projects $3

Contest Entry Fees
Submit an Entry  FREE

Sealed Entry  $0.50 USD

Highlight Entry
$0.50 USD

Transaction Fees
Transaction fees incurred for using Credit Card, PayPal or Pay now.$0.30 USD + 2.3%
Local Bank Deposit  FREE
International Wire Transfer $15.00 USD

Arbitration Fees
The arbitration fee for a outreach dispute is $5.00 USD or 5%, whichever is greater.
Our dispute resolution system is designed to allow both parties to resolve issues regarding milestone payments amongst themselves without arbitration.

After 4 days of a dispute being filed (or 7 days if the dispute is filed by the freelancer) either party may elect to move the dispute to paid arbitration. The other party will then have a further 4 days to agree to pay this fee and for both parties to submit any final evidence. If the other party fails to pay within time, they will lose the dispute.

The arbitration fee will then be refunded to the winner of the dispute.

User Agreement
The fees and charges summarised on this page are governed by the terms of the Outreach Zimbabwe Network User Agreement and related site policies. The User Agreement includes other important terms and should be read in full. In particular section 23 of the User Agreement specifies the consequences of termination for violations of the User Agreement.